Banker's Thoughts

My friend, JL (not Jennifer Lopez) went for a family trip in Hanoi on March. Everything went well throughout the trip... food was nice... scenery was good.... and etc etc. Things just turned sour while JL and her family was waiting for departure to Kuala Lumpur. The flight was delayed for a while. They decided to utilize the time effectively and grab some handy souvenirs to spur the economy of Hanoi.

Shopping spree started... everyone was happily spending their time to buy souvenirs and coffee...

Things turned bad when they were paying for at the counter... my friend's parents paid for the items and hoping for the correct change (ultimately, it is not correct). After few times of counting, the change is still not the correct figure. JL decided to negotiate with the cashier girl and demand for the balance. However... the girl denied the claim and insisted the change is correct. JL tried to talk properly with the cashier, but the girl kept on denying and pissed off with her. She even threw some unpaid souvenirs towards her. Of course the souvenirs broke and both of them were arguing hotly... (the conversation is similar to a duck arguing with a chicken)

The situation became chaotic and grabbed the attention of custom officers. They interrupted on the incident and brought JL and her family into the investigation room for questioning. They were detained for a few hours due to the cashier's fault. The outcome... JL was asked to apologize to the cashier, pay for the broken souvenirs and wrote a GOOD report on the incident in order to be freed earlier and continue their journey back to Kuala Lumpur (WTH!!!).




For summary on the report... JL wrote that she paid for the souvenirs and wrongly thought that the change was incorrect. Therefore, she argued with the girl and admitted she threw the basket of souvenirs towards the girl.

We have been hearing or sometimes even receiving some forwarded emails on similar incidents happening in airports. Some may just ignored it... Some might take some precaution and try not to do anything silly... Some might just had a laugh on it. However, people tend to start caring when their immediate family members or friends become victims on those incidents. By the time it happens, it is already too late. Try to prevent those incidents from happening again and hopefully no one will be victimized in the future. It might be a small incident but it will keep on happening if no one cares about it and indirectly will jeopardise the tourism industry in the future.